Customs, Duties, and Taxes

Thank you for your understanding of any delays due to COVID-19 as they are beyond our control.

For more information about customs procedures that might cause delivery delays, please contact your local customs office.

If this happens, please contact customer service at customer_service@solalpaca.com, and we will provide you with a DHL airway receipt so you can track your order.

Thank you for your patience and understanding of any delays caused by the above conditions, as they are beyond our control. 

Customs fees are included in the purchase price, if for any reason your parcel is delivered with additional customs fees, please contact customer service to get the fees refunded. Email us anytime at sales@solalpaca.ca or write us to Whatsapp number +51 945321914